Spinight Casino - 決済が遅延しているとのクレームがあります。

Hi, on January 5, 2026 I was lucky enough to win a nice slot machine game (I even saved the replay https://www.cnpmciozgh.net/Lgz2QrhPDA ) with my own money, so far so good.

That same day, I requested a first withdrawal of €500 (the maximum amount you can request for a single withdrawal) and requested two more in the following days, so I have three withdrawals of €500 awaiting confirmation.

It's been almost a week and still none of my withdrawals have been paid out, plus I have another €500 in my balance that I'd like to withdraw but can't until one of my other withdrawals is paid out due to their limits.

I would like Spinight to speed up withdrawals a little and approve them within a reasonable timeframe.

Thanks in advance

Salve, io il 5 Gennaio 2026 ho avuto la fortuna di fare una bella vincita alle slot (ho anche salvato il replay https://www.cnpmciozgh.net/Lgz2QrhPDA ) con i miei soldi, fin qui tutto ok.

Il giorno stesso ho richiesto un primo prelievo da 500€ (è il massimo richiedibile per singolo prelievo) e ne ho richiesti altri 2 nei giorni successivi, quindi ho 3 prelievi da 500 in attesa di conferma.

E' passata quasi una settimana e ancora nessuno dei miei prelievi è stato pagato, inoltre ho altri 500 euro nel saldo che vorrei prelevare ma non posso finché non mi viene pagato uno degli altri prelievi per via del loro limite.

Vorrei che Spinight velocizzi un po' i prelievi e che me li approvi in tempi ragionevoli.

Grazie in anticipo

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Dear Spaffle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's been almost 2 weeks since the first withdrawal request and I still haven't received anything.

Siamo a quasi 2 settimane dalla prima richiesta di prelievo e ancora non ho ricevuto nulla

Dear Spaffle,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, I haven't received any of my requested withdrawals yet, and there's been no communication from the casino.

Ciao Karla, non ho ancora ricevuto nessuno dei prelievi richiesti e non c'è stata nessuna comunicazione da parte del casino.

Last night I contacted support asking when I would receive the withdrawals requested on January 5th and was told that they would contact the relevant department regarding this.

Today my account was suspended for no reason, at this point I'm starting to worry about my balance.

I kindly ask you to help me recover my funds.

Ieri sera ho contattato l'assistenza chiedendo info quando avrei ricevuto i prelievi richiesti il 5 Gennaio e mi è stato detto che avrebbero contattato il dipartimento competente a riguardo.

Oggi mi è stato sospeso il conto senza motivo, a questo punto inizio a preoccuparmi per il mio saldo.

Vi chiedo gentilmente di darmi una mano a recuperare i miei fondi.

DearSpaffle , thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi Karla,

• no, none of the 3 requested withdrawals have been approved yet
• I was not asked to complete KYC verification, the casino deemed it unnecessary
• I accumulated all my winnings without using bonuses

The only communications between me and the casino were the one I uploaded in the previous message and then this one here in the chat, of which I have a transcript (the conversation took place before they disabled my account):

Ciao Karla,

• no, nessuno dei 3 prelievi richiesti è stato ancora approvato
• non mi è stato chiesto di completare la verifica KYC, il casino la riteneva non necessaria
• ho accumulato tutte le mie vincite senza usare bonus

Le uniche comunicazioni tra me e il casino sono state quella che ho caricato nel messaggio precedente e poi questa qua in chat di cui ho avuto la trascrizione (conversazione avvenuta prima che mi disabilitassero il conto):

Dear Spaffle,

Thank you for the update. To help us fully assess the situation before moving the case forward, could you please provide a bit more information and supporting evidence?

Please share a screenshot or any message/email from the casino confirming that your account was suspended or restricted, if available.

1. Withdrawal details
2. If possible, please provide screenshots of your pending withdrawal requests showing the dates, amounts, and current status (including any reference or transaction IDs).
3. Game history / winnings
4. Since you mentioned that the winnings were accumulated without bonuses, could you please provide screenshots of your game or betting history around the winning session to confirm this?
5. Communication with the casino
6. Please forward or upload the full live chat transcript and any email communication you have had with the casino regarding the withdrawals or account suspension.

You may post the screenshots directly here or send them to karla.m@casino.guru.

Thank you very much for your cooperation. This information will help us evaluate the case more efficiently and move it forward.

Karla

Hi Karla,

The casino didn't notify me of the account suspension via email or text message, but when I try to log in I get this error:

• Since they suspended my account, I only have screenshots taken before they suspended it, here is a screenshot showing my balance and the 3 withdrawals of 500 requested and still pending:

I also have the withdrawal request emails showing the amounts and dates:

• I don't have access to any game history or winnings, as I would have to log in to my account to get them, and my account is suspended. I had saved the replay of the biggest win: https://www.cnpmciozgh.net/Lgz2QrhPDA I have nothing else.
• I reiterate that I don't have a gaming history since my account is suspended and I can't access it. I confirm that my winnings were accrued without bonuses (I didn't receive any bonuses from Spinight). I only played with real money.

Ciao Karla,

il casino non mi ha comunicato la sospensione del conto via email o messaggio, ma quando provo ad accedere ottengo questo errore:

• Dato che mi hanno sospeso il conto, ho solo degli screenshot fatti prima che me lo sospendessero, ecco uno screenshot che mostra il mio saldo e i 3 prelievi da 500 richiesti e ancora in pending:

Ho anche le email di richiesta prelievo in cui si evincono importi e date:

• Non ho accesso a nessuna cronologia di gioco o delle vincite, dato che dovrei accedere al mio conto per averle e il mio conto è sospeso. Avevo salvato il replay della vincita più grande: https://www.cnpmciozgh.net/Lgz2QrhPDA non ho altro
• Ribadisco anche qui che non ho una cronologia di gioco dato che il conto è sospeso e non posso accedere a guardarla... confermo che le mie vincite sono state accumulate senza bonus (non ho ricevuto nessun bonus da spinight). Ho giocato solo con i miei soldi reali.

Here are the exchanges that took place between me and Spinight via email and chat.

I contacted them again today, here's the chat transcript:

I sent the documents via email as requested in today's communication:

I also provided my bank details for payment of the remaining balance, in addition to any pending withdrawals already requested.

Ecco gli scambi che ci sono stati tra me e Spinight via email e via chat.

Oggi li ho ricontattati, ecco la trascrizione della chat:

ho inviato i documenti via email come richiesto da questa comunicazione odierna:

Ho anche fornito i miei dati bancari per il pagamento del saldo residuo, oltre ai prelievi in pending già richiesti.

Dear Spaffle,

To help us move the case forward efficiently, could you please confirm the following points:

1. Please confirm the exact dates when each €500 withdrawal was requested and let us know the current status of each request in your account (pending / rejected / cancelled).

2. Please confirm the exact date your account became suspended and whether the casino has requested any verification documents at any point (and if so, which documents and when they were submitted).

3. Please confirm the payment method selected for the withdrawals and confirm once again that the winnings were generated without using any bonuses.

Thank you very much for your cooperation. Once we have this information, we will be able to assess the situation more clearly and proceed with the next steps.

Kind regards,

Karla

Hi Karla,

• I requested three withdrawals of €500 on January 5th, January 6th, and January 7th, and the withdrawals are still pending. In addition to these withdrawals already requested, I still have approximately €600 in balance in my Spinight account.
• My account was suspended on January 22nd. They didn't initially ask for any documents, but when I contacted them again a few days ago, they requested them, and I sent them: my ID, a selfie with my ID, and proof of ownership of the deposit method. I haven't received any further responses after sending these documents. I assume they've been approved, but there's still no update regarding the withdrawal of my funds.
• I deposited with my personal crypto wallet and requested withdrawals using the same method. I didn't take advantage of any bonuses and only played with my real money.

Thanks in advance

Ciao Karla,

• I tre prelievi da 500€ li ho richiesti rispettivamente in queste date: 5 Gennaio - 6 Gennaio - 7 Gennaio e i prelievi sono ancora tutti in sospeso. Oltre a questi prelievi già richiesti, ho ancora circa 600€ di saldo nel mio conto spinight sospeso
• Il 22 Gennaio il conto mi è stato sospeso. Inizialmente non avevano chiesto documenti, ma quando li ho ricontattati qualche giorno fa me li hanno chiesti e gli ho inviato: documento d'identità, selfie con documento e prova di titolarità del metodo di deposito. Non ho ricevuto ulteriori risposte dopo aver inviato questi documenti. Suppongo siano stati approvati, ma non ci sono ancora aggiornamenti riguardo al prelievo dei miei fondi
• Ho depositato con il mio wallet crypto personale e ho richiesto i prelievi con lo stesso metodo. Non ho usufruito di nessun bonus e ho giocato solo con i miei soldi reali.

Grazie in anticipo

Dear Spaffle,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, romana.r@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spinight Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spinight Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello,

Thank you for reaching out. We want to assure you that we have internally escalated this issue and are actively looking into it. We understand the importance of resolving this matter and are committed to providing a solution as soon as possible.

Best regards,

The Spinight Casino Team

Dear Kevin,

We hope this message finds you well.

We are pleased to inform you that your balance account withdrawal request was successfully processed on 3 February 2026.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Spinight Casino Team

Thanks Spinight, I can confirm that after the long wait my withdrawals have finally been sent.

Grazie Spinight, confermo che dopo la lunga attesa i miei prelievi sono stati finalmente inviati.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spaffle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi