Spinit Casino - プレイヤーの撤退が遅れています。

Spinit Casino hasn't processed any withdrawals since May 26, 2025. Previously, withdrawals were only processed once. The casino's website states that I can withdraw €7,000 per month, but the reality is more like €2,000 per month. I hope you can help me persuade the casino to adhere to the limits stated on the website.

My account is fully verified.

Spinit Casino bearbeitet seit 26.05.25 keine Auszahlungen mehr. Vorher wurden nur einmal Auszahlungen bearbeitet. Auf der Website des Casinos ist angegeben dass ich 7000€ pro Monat auszahlen kann aber die Realität sieht mehr wie 2000€ pro Monat aus. Ich hoffe Sie können mir helfen das Casino zu bewegen die auf der Website angegebenen Limits einzuhalten.

Mein Account ist vollständig verifiziert.

Dear Luke2000,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinit.com.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Luke2000,

thank you for your reply.

Have you received any other withdrawal in the meantime, please?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Hello Katarina, I've just forwarded the entire email conversation to you. Unfortunately, I don't have any transcripts from the live chat. I've since received my withdrawals that were pending for over three weeks and requested new withdrawals that are still pending. I hope the casino adheres to the monthly €7,000 withdrawal limit.

Hallo Katarina ich habe dir eben den gesamten Email Verlauf weitergeleitet. Leider habe ich keine Transcripts vom Live Chat Verlauf. Ich habe zwischenzeitlich meine Auszahlungen die über 3 Wochen ausstehend waren erhalten und neue Auszahlungen beantragt die noch ausstehend sind. Ich hoffe das Casino hält sich an die monatlichen 7000€ auszahlungslimit.

Dear Luke2000,

thank you for your reply.

Thank you for confirming receipt of a portion of your funds. This indicates the casino is operating in accordance with its stated terms and conditions. As your withdrawal request exceeds the established monthly maximum, a longer processing time is anticipated. We will maintain the complaint's open status until you confirm receipt of the remaining funds. Please provide updates as they become available. A follow-up is scheduled in 14 days. In the interim, please do not hesitate to contact us with any new information.

All the best,

Katarina

Hello Katarina. I think you misunderstood me. I haven't reached the monthly withdrawal limit. In fact, I'm very far from it, and the casino hasn't acted according to the withdrawal times stated in the T&Cs.

I only received €3,000 in June. That's far from the €7,000 I was supposed to receive per month.

I currently have €1,500 outstanding since June 16th!!! and a balance of €19,600. This means I've been waiting another eight days for my withdrawals, and it's been going on like this ever since. I never get paid within the 72 hours specified in the terms and conditions, and as a result, I can't reach the €7,000 monthly limit because Spinit Casino delays withdrawals.

I request your help to receive my payouts according to the monthly limits applicable to my account

Hallo Katarina. Ich glaube du hast mich missverstanden. Ich habe nicht das monatliche Auszahlungslimit erreicht. Ich bin sogar sehr weit davon entfernt und das Casino hat nicht gemäß der AGBS angegeben auszahlungszeiten gehandelt.

Ich habe im gesamten Juni lediglich 3000€ bezahlt bekommen. Das ist weit entfernt von den 7000€ die ich pro Monat bekommen sollte.

Ich habe momentan 1500€ ausstehend seit dem 16.06.!!! und noch 19600€ Guthaben. Das bedeutet ich warte schon wieder 8 Tage auf meine Auszahlungen und so geht es die ganze Zeit. Es wird nie innerhalb der in den AGBs angegebenen 72 Stunden bezahlt und dementsprechend kann ich auch nicht das monatliche 7000€ Limit erreichen weil Spinit Casino die Auszahlungen verzögert.

Ich bitte um Hilfe meine Auszahlungen gemäß der monatlichen Limits die für meinen Account gelten zu erhalten

Unfortunately, I still haven't received any further payouts. It's been 10 days since I applied. There are only four days left in the month, and I've only been paid out €3,000 of my €7,000 monthly limit this month.

Leider immer noch keine weiteren Auszahlungen erhalten. Es sind jetzt schon wieder 10 Tage seit Beantragung. Der Monat hat nur noch 4 Tage und von 7000€ Monatslimit wurden mir lediglich 3000€ diesen Monat ausgezahlt

It has now been 12 days since the application.

It will probably stay at €3,000 this month, even though I should receive €7,000 according to the current limits...

A casino with such a high rating at Casino Guru should stick to the stated limits and not treat players like that🙁

Jetzt sind es 12 Tage seit Beantragung.

Es wird wohl bei den 3000€ diesen Monat bleiben obwohl ich 7000€ gemäß den geltenden Limits erhalten sollte...

Ein Casino mit solch hoher Bewertung bei Casino Guru sollte sich an die angegebenen Limits halten und die Spieler nicht so behandeln🙁

Thank you very much, Luke2000, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Luke2000,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinit Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

We are sorry for the delay.

Kindly note we are working on the request with the highest priority.

We appreciate your understanding.

Best regards,

Spinit Team

Dear all,

We hope this message finds you well.

Kindly note withdrawal requests made on 16.06.2025, 17.06.2025 and 18.06.2025 were successfully completed from our side.

We appreciate your patience in this matter.

King regards,

Spinit team

Dear Luke2000,

please keep us informed when you receive your funds.

I've received these payouts and have already requested new ones. I hope it goes faster this time so I can reach the €7,000 limit this month.

Diese Auszahlungen habe ich erhalten und bereits neue Auszahlungen beantragt. Ich hoffe es geht dieses Mal schneller damit ich diesen Monat das Limit von 7000€ erreichen kann.

Dear Luke2000,

what is the current pending balance?

18100€ balance + 3 payouts of 500€ each pending.

18100€ Guthaben + 3 Auszahlung je 500€ ausstehend.

Dear all,

We apologize for the delay and appreciate your continued patience.

Please be informed that the withdrawal requests submitted on the 1st, 2nd, and 3rd of July have been successfully processed on our end. Our team is currently handling the remaining pending requests.

Thank you for your understanding and cooperation.

Kind regards,

Spinit Team

Dear Luke2000,

please keep us informed when you receive your funds.

Three payments of €500 were made. Since July 9, three new withdrawals of €500 each are pending, leaving a balance of €15,100.

Es wurden 3x 500€ bezahlt. Seit 09.07. sind 3 neue Auszahlungen je 500€ ausstehend und noch 15100€ Guthaben.

Now I received an email where Spinit offers me to wager €50,000 to increase my payouts to VIP Level 4.

I just want to receive my payouts as the monthly limit of €7,000 allows me to.

Jetzt habe ich eine Email erhalten wo Spinit mir anbietet 50000€ zu wagern um meine Auszahlungen auf VIP Level 4 zu erhöhen.

Ich möchte lediglich meine Auszahlungen erhalten wie es das monatliche Limit von 7000€ mir gestattet.

Dear Spinit Casino representative,

when will the player receive his funds? What causes the delays in withdrawals?

Dear all,

Thank you for your follow-up.

We would like to clarify that the withdrawal requests submitted by the player on 09.07, 10.07, and 12.07 have been successfully completed from our side.

Please note that there has been a slight delay in processing due to a high volume of withdrawal requests. We apologize for any inconvenience this may have caused and truly appreciate your patience.

Rest assured, we are actively working on finalizing the next withdrawal request as quickly as possible.

We appreciate your understanding.

Best regards,

Spinit Team

Dear Luke2000,

please keep us updated of any new development.

On July 16, 3 x €500 were paid and on July 18, 2 x €500 were paid.

I still have €13,600 in credit and am requesting new withdrawals.

Am 16.07. wurden 3x 500€ bezahlt und am 18.07. wurden 2x 500€ bezahlt.

Ich habe noch 13.600€ Guthaben und beantrage neue Auszahlungen.

Dear all,

We apologize for any inconvenience this may have caused.

Please note that there are currently no pending withdrawal requests on the account. All previous withdrawal requests have been successfully processed on our end.

Luke2000 , we kindly ask you to submit new withdrawal requests in order to receive your winnings.

Thank you for your understanding and patience.

Kind regards,

Spinit Team

Hello, I requested a new withdrawal five days ago. This is the last one I've been able to request this month.

Hallo, ich habe vor 5 Tagen eine neue Auszahlung beantragt. Es ist die letzte die ich diesen Monat beantragen konnte.

Dear all,

Thank you for your patience.

We would like to inform you that the withdrawal request you mentioned has been successfully completed from our side.

Thank you for your understanding.

Best regards,

Spinit Team

Dear Luke2000,

please keep us updated when you receive your funds.

Hello, I have requested new withdrawals again.

12100€ balance still and 500€ currently outstanding

Hallo, ich habe wieder neue Auszahlungen beantragt.

12100€ Guthaben noch und 500€ momentan ausstehend

Dear All,

Thank you for your message.

We would like to inform you that all previously pending withdrawal requests have been successfully completed from our side. Please rest assured that we are currently processing the new request submitted today with the highest priority.

We appreciate your patience and understanding.

Kind regards,

Spinit Team

Hello, I have 3 pending withdrawals at the moment.

Hallo, ich habe wieder 3 ausstehende Auszahlungen momentan.

Dear all,

We appreciate your patience.

Please be informed that the withdrawal requests made on August 4, 5, and 6 have been successfully completed from our side, and we are currently working on the latest request.

Thank you for the understanding.

Best regards,

Spinit Team

Dear Luke2000,

please keep us updated when you receive your funds.

Hello. Current status: €6,600 balance + 3x €500 withdrawals pending.

Hallo. Aktueller Stand: 6600€ Guthaben + 3x 500€ Auszahlungen offen.

Dear Luke2000,

thank you for the update. Please keep us updated of any new development.

Hello, I have to wait until the new month to request further withdrawals. My balance is still €5,600.

Hallo, ich muss auf den neues Monat warten um weitere Auszahlungen zu beantragen. Mein Guthaben ist noch 5600€

I have requested new withdrawals

Ich habe neue Auszahlungen beantragt

There are still 3100€ + 1500€ in payouts outstanding

Es sind noch 3100€ + 1500€ in Auszahlungen ausstehend

Dear Luke2000,

have you received any payouts from the casino? Please keep us updated.

Hello, current status: 1600€ + 3x 500€ payout pending.

Hallo, aktueller Stand: 1600€ + 3x 500€ Auszahlung ausstehend.

Dear Luke2000,

thank you for the update. Please keep us informed when you receive more funds.

Hello, there is still €600 credit + 3x €500 outstanding.

Hallo, es sind noch 600€ Guthaben + 3x 500€ ausstehend.

Dear Luke2000,

thank you for the update. Please keep us informed of any new development.

Hello, there is only 600€ outstanding.

Hallo, es sind nur noch 600€ ausstehend.

Dear Luke2000,

thank you for the update. Please keep us informed when you receive your last payment.

Hello Jana, I've now received everything. Thank you for your support.

Hallo Jana, ich habe jetzt alles erhalten. Vielen Dank für die Unterstützung.

Dear all,

We would like to kindly confirm that the payment has been successfully completed.

Thank you for your cooperation.

Kind Regards,

Spinit Casino Team

Dear Luke2000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru