Spinit Casino - プレイヤーの撤退が遅れています。

I made withdrawal reuest on 9th september, still didnt received it. I asked support about it but I got several times similar answer to be patient and wait as they do everything to speed up process. Please help as I still didnt receive any funds. Thank you.

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Dear ifkamij50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Its my first withdrawal, and I am still not asked or enabled from their side to make any kind of verification, this is reason why I am reaching for your help as after 1 month, they dont do anything regarding my withdrawal request, only general excuses. I registered there via your site and in good faith as your site keep them high on list and with excellent safe index. I used casino bonus and played slots.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ifkamij50,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika