Spinoloco Casino - ボーナス請求によりプレイヤーの出金が遅れます。

This morning I sent a message to my casino manager who gave me a 100 percent bonus. I deposited 100 euros but as there have been problems before saying that I violated the bonus and they canceled my withdrawal, this time I made sure that I wasn't betting more than 5 euros per bet. I won 900 euros and they told me I had breached the bonus, but I'm sure they didn't. As it happened before, I made sure I didn't wager.

Eu hoje de manhã mandei mensagem ao meu gestor do casino onde me deu um bônus de 100 por cento. Depositei 100 euros mas como já ouve problemas em antes a dizer que violei o bônus e cancelaram me o levantamento,desta vez certifiquei me que não estava apostar mais de 5 euros por aposta. Ganhei 900 euros e declinaram me a dizer que violei o bônus mas eu tenho a certeza que não como já aconteceu antes certifiquei me que não apostava.entretanto mandaram provas a dizer que sim violei mas tenho a certeza que nao

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 89rafaelfernandes,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Spinoloco Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Have you passed the KYC verification, please?
• Do you have an access to your game history, please? Could you please share it with me? My email is [email protected].

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I've already sent you an email

Já lê enviei email

Dear 89rafaelfernandes,

thank you for your reply and emails.

Based on the evidence you so kindly provided, it is apparent that the breach of max bet has occurred.

• Were you aware of this rule?
• How many times in total have you breached this rule?
• Was this your first bonus with this casino, please?
• Additionally, do you have an access to your full game history? If so, could you kindly share it with me?

Looking forward to your reply,

Katarina

Good morning Catherine. But I'm sure I didn't break the rules. I know I couldn't bet more than 5 euros. Something happened, but I'm sure I didn't break the rules.

Bom dia Catarina. Mas eu tenho a certeza que não violei eu sei que não podia apostar mais de 5 euros.passou se algo mas eu tenho a firme certeza que não violei as regras

Dear 89rafaelfernandes,

thank you for your reply.

Based on our review, the evidence indicates that the maximum bet bonus limit was exceeded on multiple occasions. As a player, you agreed to adhere to the bonus terms and conditions, which clearly outline the betting limits. Compliance with these terms is the responsibility of the player. Unfortunately, due to these violations, we are unable to proceed with your request.

This complaint will now be closed.

Katarina