Spinpirate Casino - プレイヤーの撤退が遅れています。

Hello. I've been waiting for my payout for 2 weeks. I wrote in live chat every day, and always the same answer: Today the payout will go out. Now I know that it won't. I find it impossible. Spinpirate writes that here the payments go out, but nothing happens. They have too many complaints and bad reviews here, I find that impossible

Hallo.Ich warte seid 2 Wochen auf meine Auszahlung.Habe jeden Tag im live Chat geschrieben,und immer die selbe Antwort:Heute wird die Auszahlung raus gehen.Jetzt weiß ich das sie es nicht wird.Ich finde das unmöglich.Spinpirate schreibt hier das die Zahlungen raus gehen,aber nichts passiert.Zu viele Beschwerden und schlechte Bewertungen haben die hier,ich finde das unmöglich

Dear schmitzebilla77,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Over the past week, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.

We appreciate your patience and understanding. Please keep us informed about any further developments.

Thank you for your cooperation.

Best regards,

Tomas

I gave this casino 2 weeks. And really asked every day in the live chat, and they kept saying the money would go out. Now I really have no more patience

2 Wochen habe ich diesem Casino Zeit gegeben.Und wirklich jeden Tag im live Chat nachgefragt,und die sagten immer wieder das Geld würde raus gehen.Jetut habe ich echt keine Geduld mehr

Hello. I would like to cancel this complaint because I canceled the payment and I requested my payment again. Let's see what happens

Hallo.Ich möchte diese Beschwerde Abrechen,weil ich die Auszahlung storniert habe,und ich meine auszahlung nochmal neu angefordert habe.Mal sehen was passiert

We’ve rejected this complaint as per the player’s explicit request.

Dear schmitzebilla77,

I would kindly ask you to request to reopen the complaint in case the new withdrawal request will be pending for two weeks or more if you wish us to assist you with the issue again.

Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.