Spybet Casino - プレイヤーの撤退が遅れています。

Hello,

I need your help. I've been waiting for my winnings payout since July 24, 2025.

On July 22nd, I deposited for the 4th welcome bonus and won with the bonus I received.

After successfully completing the application, I applied for the first €500 on July 24, 2025. I have applied for a total of three €500 grants so far.

My account is already verified, and the casino does not require any further documentation.

I've already contacted the casino by email. I received a standard email apologizing for the delay in the transaction.

Since I am already familiar with this delaying tactic and have not received any payment to date, I am turning to you with a request for mediation and assistance.

Best regards

S*****

Hallo,

ich brauche eure Hilfe. Seit dem 24.07.25 warte ich auf meine Auszahlung meines Gewinns.

Am 22.07. habe ich für den 4. Willkommensbonus eingezahlt und mit den erhaltenen Bonus habe ich gewonnen.

Nach erfolgreicher Umsetzung habe ich am 24.07.25 die ersten 500€ beantragt. Insgesamt habe ich bis jetzt 3x500€ beantragt.

Mein Konto ist bereits verifiziert und das Casino verlangt auch keine weiteren Unterlagen.

Ich habe bereits das Casino per E-Mail kontaktiert. Ich bekam eine Standart-Mail mit Entschuldigung, dass die Transaktion so lange dauert.

Nachdem ich diese Verzögerungs-Taktik bereits kenne und bis heute keine Auszahlung erfolgt ist, wende ich mich an Sie mit der bitte um Vermittlung und Hilfe.

Mit besten Grüßen

S*****

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spybet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Katarina,

thanks for the quick reply.

Have you ever made successful withdrawals?

No, I deposited for the welcome bonuses and won with the last welcome bonus. I hadn't requested a withdrawal up to that point.

Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?

I used my Jeton account for both the withdrawal and the deposit.

Could you please inform us about the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Unfortunately, everything remains unchanged, and my withdrawal is still pending and hasn't been processed yet. I've attached the screenshot for you.

Hallo Katarina,

danke für die schnelle Antwort.

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

Nein, ich habe für die Willkommensbonis eingezahlt und mit dem letzten Willkommensbonus gewonnen. Ich hattet bis zu diesem Zeitpunkt noch keine Abhebung beantragt.

Welche Zahlungsmethode haben Sie für die Auszahlung Ihrer Gewinne gewählt? War es dieselbe, die Sie für die Einzahlung verwendet haben?

Für die Auszahlung sowie für die Einzahlung habe ich mein Jeton-Konto verwendet.

Könnten Sie uns bitte über den aktuellen Status Ihrer Auszahlungsanforderung informieren? Ist sie in Ihrem Casino-Konto als ausstehend oder bearbeitet markiert? Wenn möglich, posten Sie bitte hier in diesem Thread einen Screenshot Ihres Auszahlungsverlaufs

Leider ist alles unverändert und meine Auszahlung ist immer noch ausstehend und wurde noch nicht bearbeitet. Ich habe Ihnen den Screenshot beigefügt.

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello Katarina,

I just got back home. I was delighted to see that Spybet has started paying out.

Hopefully it stays that way 🙂

Best regards

Hallo Katarina,

ich komme gerade erst nach Hause zurück. Ich konnte mit Freude feststellen, dass Spybet angefangen hat auszuzahlen.

Hoffentlich bleibt das so 🙂

Viele Grüße

Hello Sushi90,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Katharina,

I hope you had a pleasant vacation.

Unfortunately, I was a little too happy in this case. Spybet is currently not paying out any more. Three €500 withdrawals were processed and paid out over two weeks ago. Since then, no payments have been received.

As soon as you return from vacation, I will be happy to send you all the documents and my communication with the casino.

Hallo Katharina,

ich hoffe du hattest einen angenehmen Urlaub.

Leider habe ich mich in diesem Fall etwas zu früh gefreut. Spybet zahlt momentan nicht weiter aus. 3x500 € wurden vor über zwei Wochen bearbeitet und ausgezahlt. Seitdem kommen keine Zahlungen mehr.

Sobald du wieder aus dem Urlaub zurück bist, schicke ich gerne alle Unterlagen und meine Kommunikation mit dem Casino.

Hello Sushi90,

thank you for your message and update.

Could you kindly forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello Katarina,

Sorry for the late reply. I sent you the conversation with the casino via email.

Best regards

Hallo Katarina,

entschuldige die verspätete Antwort. Ich habe dir die Konversation mit dem Casino per E-mail zukommen lassen.

Viele Grüße

Hello Sushi90,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, Sushi90, for your cooperation. I will now transfer your complaint to my colleague Samuel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Sushi90,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Spybet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Spybet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Sushi90,

We kindly apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals' delay.

We kindly inform you that we are currently reviewing your request in more detail. Rest assured, we will keep you updated as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,

Spybet Casino team

Thank you to the casino representative for the response and the information provided.

Sushi90, I kindly ask you for an update, as I haven’t heard from you in a while. Could you please let me know once your delayed withdrawal has been processed? This will help me continue with the complaint and move things forward.

Hello Samuel,

Thank you for taking on my case and for already communicating with Spybet.

Spybet has started paying out again. I currently have three withdrawal requests that have not been processed yet. It's still within the timeframe. I'll keep you updated as soon as there are any changes.

Hallo Samuel,

danke das du meinen Fall übernommen hast und mit dem Spybet bereits kommuniziert hast.

Spybet hat wieder angefangen auszuzahlen. Momentan habe ich wieder 3 Auszahlungsanfragen, die noch nicht bearbeitet wurden. Zeitlich ist es noch im Rahmen. Ich werde Sie weiter Informieren, sobald sich eine Änderung ergibt.

Hi Sushi90, thank you very much for the update. Please continue to keep me informed about any developments regarding your pending and completed withdrawals.

Hello Sushi90,

I would appreciate it if you could continue keeping me updated on any developments regarding the payout process. If the casino continues to make payments in accordance with the rules, and everything appears to proceed as you have indicated, we will be able to consider the complaint resolved.

Hello Samuel,

Spybet is really taking its time with withdrawals. One requested payment is dated October 1, 2025. I'm emailing Spybet support again today and reminding them to process it. 🙂

I also hope that we can close the complaint as resolved soon 🙂

lg

Hallo Samuel,

Spybet lässt sich wirklich viel Zeit mit den Auszahlungen. Eine beantragte Zahlung ist vom 01.10.2025. Ich schreibe heute nochmal per E-Mail den Support von Spybet an und erinnere daran diese zu bearbeiten 🙂

Ich hoffe auch, dass wir die Beschwerde bald als gelöst schließen können 🙂

lg

Hello Sushi90,

Thank you for the update. I just wanted to check in and ask if there have been any new developments since your last message.

Have you received any of the pending withdrawals, or any response from the casino regarding the payment requested on October 1?

Hello Samuel,

I received a response from Spybet via email on October 10, 2025. I'm attaching it here.

They apologized for the delay, but to date, my withdrawal requests have not been processed.

Hallo Samuel,

ich habe am 10.10.2025 per E-Mail eine Antwort von Spybet erhalten. Ich füge diese anbei hinzu.

Es wurde sich für die Verzögerung entschuldigt, aber bis heute wurde meine Auszahlungsanträge nicht bearbeitet.

Hello Sushi90,

Thank you for keeping us updated.

Hello Spybet Team,

According to your Terms and Conditions, withdrawals should be processed within the specified timeframes and limits. However, based on the player’s reports, this does not appear to be happening in practice.

Could you please explain why the withdrawals are not being processed in line with your stated rules and confirm when the pending payments will be completed?

Thank you for your cooperation.

Hi Samuel, a quick update from me. I've barely replied here when Spybet confirmed and paid out the withdrawal. I've already requested the next withdrawals. It remains to be seen how quickly they will be paid out. 😊

Hallo Samuel, kurzes Update von mir. Kaum habe hier geantwortet, hat spybet die Auszahlung bestätigt und ausgezahlt. Die nächsten Auszahlungen habe ich bereits beantragt. Bleibt abzuwarten, wie schnell diese ausgezahlt werden 😊LG

Dear Sushi90,

We are pleased to inform you that your withdrawal requests has been successfully completed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,

Spybet Casino Team

Hello Sushi90,

Thanks for the update — I’m glad to hear the recent withdrawal has been processed successfully. Please keep me posted once the new requests are completed so we can make sure everything continues smoothly before closing the complaint.

Hello Spybet Team,

Thank you as well for your update and participation in the discussion.

Hello Samuel, hello Spybet,

First of all, I understand that requested withdrawals can take 3-5 days. Unfortunately, I always wait much longer, and unfortunately, it didn't work even without this complaint.

Now I've been waiting again since October 17th for my requested payouts to be processed. I hope they will be processed promptly so we can finally close this case completely.

lg

Hallo Samuel, hallo Spybet,

erstmal natürlich verstehe ich, dass beantragte Auszahlungen 3-5 Tage dauern können. Leider warte ich immer viel länger darauf und leider hat es auch ohne diese Beschwerde nicht funktioniert.

Nun warte ich wieder seit dem 17.10. dass meine beantragten Auszahlungen bearbeitet werden. Ich hoffe, dass diese nun zeitnah bearbeitet werden, damit wir diesen Fall endlich komplett abschließen können.

lg

Hello Sushi90,

Thank you for your update and for keeping us informed about the situation.

Could you please confirm whether you have received your pending withdrawals by now, or if you are still waiting for them to be processed?

Hello Samuel,

I am happy to announce that Spybet has now processed and paid out everything 🙂

Thank you so much for your help and thank you to Spybet for the cooperation, even though everything took a little longer.

Best regards

Hallo Samuel,

ich kann mit Freude verkünden, dass Spybet nun alles bearbeitet und ausgezahlt hat 🙂

Vielen Dank für die Hilfe und Danke an Spybet für die Kooperation, auch wenn alles ein wenig länger gedauert hat.

Viele Grüße

Dear Sushi90,

We're really glad to hear that your issue has been successfully resolved. We will go ahead and mark the complaint as resolved in our system. Thank you for your cooperation and for confirming everything. If you ever experience any problems with this or any other casino in the future, please do not hesitate to reach out to our Complaint Resolution Center. We are always here to help.

As you know, our services are completely free and we do not accept any gratuities. However, we would truly appreciate it if you could take a moment to share your experience on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be extremely helpful. Your feedback may also assist others who are thinking about contacting us regarding online casino issues.

Thank you once again, and we wish you the best of luck!

Best regards,

Samuel

Casino Guru