SQGame555 Casino - プレイヤーの出金が遅延し、賞金が減額されます。

I am filing a complaint against this casino for unfair and deceptive practices.

I won a total amount of 540,560. However, the casino only allowed me to withdraw 119,000. I did not use any bonus, so there were no wagering requirements or bonus terms that could justify this deduction.

The casino has not provided any valid explanation for reducing my winnings. This behavior indicates manipulation of results and fraudulent practices.

I request a full investigation and assistance in recovering my remaining balance.

I have evidence including screenshots of my account, winnings, and transaction history.

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Dear Adamo11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please attach a screenshot of your bonus history?
• Have you reached out to the casino's customer support in relation to this issue? If so, could you please share your communication? You can reach me via email at attila.g@casino.guru, or you can attach screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Adamo11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

here is my deposit without bonus , i tried to reach them but just the bot replay come back and play again

Dear Adamo11, thank you very much for your reply. Unfortunately, I was unable to find the screenshot of your bonus history. Could you please attach that as well?

Thank you for your patience and cooperation.

if there is bonus its will show here near to the deposit amount

Dear Adamo11,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Adamo11,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from SQGame555 Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear SQGame555 Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel