StarsPlay Casino - プレイヤーの賞金は没収されました。

I deposited €100 and, after completing the wagering requirements, I won €2,150. However, the casino confiscated my winnings because I transferred €100 from my S-Bank account to my boyfriend, who then sent it to my OP (Osuuspankki) account, since transfers from S-Bank to OP are not instant.

I have proof of these transfers. The casino now believes that I played with my boyfriend’s money, even though I only used his account as an intermediary so I could immediately move the money from S-Bank to my OP account. I have receipts and timestamps for all of these transactions.

In other words, I played exclusively with my own money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with StarsPlay Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the accusations made against you?
• Is your boyfriend also a player in this online casino?
• Have you made previous deposits to the casino where the source of funds can be attributed to a regular income?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. My account was blocked and the funds were seized.

2. My boyfriend doesn't play at this casino.

3. I have played before and received a withdrawal to my account before. And then I played with my own money, just like this time.

4. I had a discussion via email, but now I haven't received any response after complaining.

1. Minun tili estettiin ja varat takavarikoitiin.

2. Poikaystäväni ei pelaa tällä kasinolla.

3. Olen pelannut kyllä aiemminkin ja saanut kotiutuksen tililleni aiemmin. Ja silloin olen ihan omilla rahoilla pelannut myöskin kuten tälläkin kertaa.

4.kävin spostin kautta keskustelua, nyt en valituksen jälkeen ole saanut mitään vastausta.

Can you help me?

Voitteko auttaa minua?

Happy updates! They promised today 13.2.2026 to pay me my withdrawal, I will update this as resolved as soon as the money is in my account 🙂

Iloisia päivityksiä! He lupasivat tänään 13.2.2026 maksaa minulle kotiutukseni, päivitän tämän ratkaistuksi heti kun rahat ovat tililläni 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Veerahuh,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas