SupremePlay Casino - プレイヤーのアカウントがブロックされました。

The casino blocked my account and I can't log in anymore.

He tells me to contact support but I sent two unanswered emails.

I hadn't been playing there for years, but a mess came to me. That had given me 50 euros, I played a couple of days doubling the capital. But now I can't get into the casino.

Il casino mi ha bloccato il conto e non riesco piu ad entrare.

Mi dice di contattare il support ma ho spedito due mail senza risposta.

Erano anni che non giocavo li, ma mi è arrivato un mess. Che mi avevano dato 50 euri, ho giocato un paio di giorni raddopiando il capitale. Ma adesso non riesco ad entrare nel casino.

Dear Gabriele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your first account marked as inactive because you haven’t been using it, or have you closed it yourself? When you started playing few days ago, have you reentered your old account or opened a brand new one? Lastly, did you try contacting the Live chat https://www.supremeplay.com/support? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Gabriele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.