Telbet Casino - プレイヤーのアカウントは閉鎖されました。

Have played and made several bets. Verified my account. And when I was going to withdraw 550 usd or 0.00814 btc to be exact, they closed my account and I wouldn't get it back due to suspected fraud. Have not committed any fraud, just played with my money and there have been no problems until I wanted to withdraw. Deposits through btc revolut and withdrawals requested to the same btc address on my revolut. Sent all documents as said. THEY JUST TAKE EVEN YOUR MONEY!

Har spelat och gjort flera insattser. Varifierat mitt konto. Och när jag väl skulle göra uttag på 550 usd eller 0.00814 btc för att vara exakt, så stängde de av mitt konto och jag skulle inte få de tillbaka på grund av misstänkt bedrägeri. Har inte gjort någon bedrägeri, spelat bara med mina pengar och har inte varit några problem ända tills jag ville göra uttag. Insättningar genom btc revolut och uttag begärt på samma btc adress på min revolut. Skickat alla document som sagt. DE BARA TAR ENS PENGAR!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports only?
• Which documents did you send to the casino for verification?
• Was your account closed before it was successfully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Only played on the odds of football matches pre match and live, nothing else. Sent pictures of my ID card along with a selfie to get verified. Got verified quickly, and continued playing as usual. Made 3 deposits after verification.

They closed my account 1 hour after I made my first withdrawal.

Spelade bara på oddset fotbolls matcher pre match och live, inget annat. Skickade bilder på min id kort ihop med en selfie för att bli varifierad. Blev varifierad snabbt, och fortsatt spela som vanligt. Gjorde 3 insättningar efter varifieringen.

De stängde mitt konto 1 timma efter jag gjorde mitt första uttag.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Kind regards

Veronika