Telbet Casino - プレイヤーの撤退が遅れています。

Hello Casino Guru Team,

I am requesting your urgent help with a severe issue regarding my withdrawal at Telbet Casino. 

On February 19, 2026, I requested a withdrawal of 0.514 ETH. The finance department officially approved it on February 20. However, it has now been 5 days and the funds have still not been broadcasted to the blockchain. The status on my account remains "Initiated".

The casino is deliberately breaking their own Terms & Conditions, which explicitly state that withdrawals are processed within 24 hours. When I contacted their support, an agent named Pablo officially admitted in an email (which I have attached as proof) that my withdrawal has not been broadcasted because they are waiting for "network conditions to stabilize". 

This means the casino is purposely holding my approved funds hostage simply because they are unwilling to pay the standard ETH network gas fees. As the crypto market fluctuates, I am actively losing money due to their intentional stalling.

They advertise "instant crypto withdrawals", but in reality, they withhold funds for days to save a few dollars on blockchain fees. I am asking for your intervention to force the casino to process my payment immediately.

Thank you for your assistance.

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Dear MattCat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Dear Casino Guru Team,

Thank you for your response. I understand your 14-day policy and I will patiently wait for that timeframe to pass.

However, I want to clarify for the record that my account is fully verified (no KYC issues) and my withdrawal was officially approved by their finance department on Feb 20. The only reason for the delay is that their support explicitly admitted in an email that they are refusing to pay standard Ethereum network gas fees and are waiting for "network conditions to stabilize."

I will update this thread if the funds arrive. Otherwise, I will request your full intervention on Day 14.

Dear MattCat,

Thank you for your reply. Has the casino offered any alternative method of withdrawing your funds? Additionally, have you made any successful withdrawals in this casino before?

Thank you in advance for your response.

Dear MattCat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru