Tip-Top.bet Casino - プレイヤーのアカウントは閉鎖されました。

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Tip-Top.bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When exactly did the blocking of your account occur?
• What was the official reason to block your account provided by the casino?
• When did you pass the verification?  
•  Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Stay safe.

I think the lockdown was 5 days ago.

The casino just sent me some terms and conditions, but didn't say how or which rule I was supposed to have violated.

I passed the verification a few weeks ago (via camera)

I mostly played casino games and slots

Ich denke, die Sperrung war vor 5 Tagen.

Das Casino hat nur irgendwelche AGB geschickt, aber nicht gesagt, wie und gegen welche Regel ich verstoßen haben soll.

Die Verifizierung habe ich vor ein paar Wochen bestanden (via Kamera)

Ich habe zum Großteil Casinospiele und Slots gespielt

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I forwarded it to you

Hab ich dir weitergeleitet

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Tip-Top.bet Casino,

Could you possibly provide additional information regarding this case and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Romi,

We are currently conducting a thorough review of this situation. A detailed response will be provided from our side shortly.

I apologize for the delay and appreciate your understanding.

Respectfully,

Tip-Top.bet Casino Representative

Dear Romi,

The response has been sent to your email.

Please let me know if you require any further assistance from our side.

Respectfully,

Tip-Top.bet Casino Representative

Thank you, Tip-Top.bet Casino, for your email.

Dear user,

After all the details provided by the casino, we have to close this complaint of yours. Unfortunately, the casino has informed us that the issue you experience there is sports-related, and due to the fact that we don't have a department dealing with sports, we will be unable to investigate the matter.

I'm sorry we couldn't be of any more help with your case. Please don't hesitate to reach out to us in the future if you experience any casino game-related issues.

Respectfully,

Romi