Tip-Top.bet Casino - プレイヤーの撤退が遅れています。

Hello, I have been trying for more than 15 days to withdraw my winnings, but the withdrawal button does not work, I tried to use both Google Chrome and different search engines to enter the page and make the withdrawal of my winnings, I have also used different devices both mobile and pc, and it has not worked, in the vip support they have told me for more than 15 days that the area in charge is verifying the problem, and never any response.

I have made withdrawals before with my account, also my account is verified.

Dear juan123321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you effectively, could you please provide more information by answering the following questions?

• Can you specify the exact error message or issue you encounter when trying to use the withdrawal button?
• Have you tried reaching out to the casino customer support via email and requesting a manual withdrawal directly from them?
• When was the last time you successfully withdrew money from this casino?
• Have you checked if there are any pending bonuses or wagering requirements that could affect your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Once the withdrawal information is entered, it should be possible to withdraw, but it won't let me anymore.

I have communicated with them every day for 15 days and the response is the same as the area that is reviewing it.

The last time I withdrew my earnings was on April 15th.

I have no bonus or pending bets

Una vez se ponen los datos de retiro debería servir retirar pero ya no me deja.

Me e comunicado con ellos cada día durante 15 días y la respuesta es la misma que el área de lo está revisando .

La última vez que retire mis ganancias fue el 15 de abril.

No tengo bono ni apuestas pendientes

Please forward all communication between you and the casino’s customer support regarding the issue with withdrawing your winnings to veronika.f@casino.guru.

If possible, kindly record a short video demonstrating the problem you’re encountering and send that to me as well. Thank you for your patience and cooperation.

I sent them three emails containing videos of the conversations that have been had these last 21 days by email with the casino.

Les envié tres correos que contiene videos de las conversaciones que se ha tenido estos últimos 21 días por correo electrónico con el casino

Thank you very much, juan123321, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear juan123321,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that you have trouble to withdraw your money.

I will now contact Tip-Top Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

Dear Martina,

In truth, we've had some minor technical difficulties with the withdrawal option. We apologize for any inconvenience this may have caused.

The issue has now been resolved, and the customer can again use the withdrawal option.

All the best,

Tip-Top Casino Representative

I can now make a withdrawal request, but 4 days ago I made one and it was canceled, without reason, and they tell me to make a new one.

Ya puedo hacer solicitud de retiro, pero hace 4 días hice una y me la cancelaron, sin Motivo y me dicen que haga una nueva

Thank you very much tip-top Team for the update!

Please juan123321, once the withdrawal is successful. Thank you

Dear juan123321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear juan123321,

Please keep me informed if there are any updates on your side.

In the meantime, I kindly ask the Tip-Top team to provide some clarification regarding the delay in processing the withdrawal request, which has been pending for several days. Is there anything the player can do to help expedite the process?

Thank you in advance!

It's been 15 days since I made my withdrawal request and it has been cancelled for no apparent reason.

Han pasado 15 días de que hice mi solicitud de retiro y ma la han cancelado sin motivo aparente

Sure, no problem! I will keep this complaint opened until you receive all the rest of the money. Please, just keep me informed!

Thank you!

Dear juan123321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru