Tipico Casino DE - プレイヤーのアカウントは閉鎖され、資金は差し押さえられました。

My Tipico account was verified. Tipico requested further documents: ID, selfie ID, and a utility bill. I submitted everything, but two days later I received an email stating that my account had been closed and all funds were being withheld. €2146 was stolen. Not even my initial deposit of €330 was refunded; this is theft. Please help!

Verifiziertes Tipico Konto, Tipico fragte nach weiteren Dokumenten ID, Selfie ID, Haushaltsrechnung . Alles übermittelt, 2 Tage später kam ein Email das konto geschlossen wurde und alles einbehalten wird, 2146 Euro wurden mit gestohlen. Nicht einmal meine Einzahlung von 330 Euro wurde mir Rückerstattet, das ist Diebstahl. Bitte um Hilfe

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Sturmstar05,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. Sports betting
2. Yes, live verification, ID and proof of address also verified.
3. With active bonus

1. Sportwetten
2. Ja Live Verifizierung, ID und Adressnachweis ebenfalls verifiziert
3. Mit aktiven Bonus

Dear Sturmstar05, thank you for your response. Have you contacted the casino customer support via email to ask about the reason why your account was blocked? Have they provided any explanation?

Additionally, have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you in advance for your reply.

No, I'm not using a VPN or anything like that. I'm using a USB stick with a Yess prepaid SIM card. When I inquired, Tipico stated:

Hello [Redacted],

Thank you for your inquiry.

We have permanently closed your Tipico account.

The decision is final and applies to section D.III of our General Terms and Conditions .

Furthermore, your winnings were withheld.

Best regards

Simon

Tipico Team

Nein kein Vpn oder ähnliches verwendet. ich verwende eine Datenstick mit Yess Wertkarte. Bei Nachfrage die aussage von Tipico:

Hallo [Redacted],

danke für deine Anfrage.

Wir haben dein Tipico-Konto dauerhaft geschlossen. 

Die Entscheidung ist endgültig und in Bezug auf den Absatz D.III unserer AGB entschieden. 

Außerdem wurden deine Gewinne einbehalten.

Viele Grüße

Simon

Tipico Team

Dear Sturmstar05,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Tipico Casino DE representative to join this conversation.

Dear Tipico Casino DE,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sturmstar05,

I’m sorry to inform you that despite multiple attempts to contact the casino, both within this complaint thread and outside of it, we have not received any response.

Due to the lack of cooperation from the casino, we are unfortunately unable to continue mediating this case, and it will now be closed as unresolved in our system.

Since Tipico operates under a valid license issued by the Gemeinsame Glücksspielbehörde der Länder (GGL) in Germany, you may consider submitting an official complaint directly to this regulatory authority. They may be able to investigate your case further and assist you.

If the casino decides to respond at any point in the future, we will be happy to reopen the complaint and continue the mediation.

Thank you for your understanding.

Kind regards,

Barbora

Casino Guru