Tornadobet Casino - プレイヤーの出金が遅れている。

I know that only 4 days have passed since the withdrawal request but I had already done it by cryptocurrency and in the following days they said that the payment would be made the same day but the next day they said the same thing. Until one day they said that cryptocurrency payments were not activated. So I canceled the withdrawal and ordered through neteller. To the email that is also registered in the tornadobet account as requested in the general conditions. But the same conversation continues. It will be processed by the end of the day or within the next 24 hours. In fact, the chat staff even sometimes say that I have to bet the total amount I deposited to be withdrawn but I already did it the first time I asked for the withdrawal. I just want to receive the money and cancel my account at tornadobet, as I am registered in more bookmakers and payments by neteller are usually processed in a maximum of 5 minutes. If you want to compete with other bookmakers like that, don't go there. To deposit everything is wonderful. But I already know that this is usually how it works. Thanks

Eu sei que se passaram apenas 4 dias desde o pedido do levantamento mas já tinha feito por criptomoeda e nos dias seguintes disseram que o pagamento ia ser realizado no dia mas no dia seguinte diziam a mesma coisa. Até que um dia disseram que os pagamentos por criptomoeda não estavam ativados. Então cancelei o levantamento e pedi por neteller. Para o e-mail que está registado também na conta do tornadobet tal como pedem nas condições gerais. Mas continua a mesma conversa. Vai ser processado até ao final do dia ou nas próximas 24 horas. Aliás o pessoal do chat até por vezes diz que tenho de apostar o valor total que depositei para ser levantado mas isso já o fiz logo na primeira vez que pedi o levantamento. Apenas quero receber o dinheiro e cancelar a minha conta na tornadobet, pois estou registado em mais casas de apostas e pagamentos por neteller normalmente no máximo em 5 minutos estão processados. Se querem competir com outras casas de apostas assim não vão lá. Para depositar é tudo uma maravilha. Mas isso já sei que normalmente é assim que funciona. Obrigado

Dear pedroh87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sorted out. At last. Thank you very much

Resolvido. Até que enfim. Muito obrigado

Dear pedroh87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru