TrueFlip.io Casino - プレーヤーは、プレイ中に技術的な不具合を経験しました。

Dear NikosPapachris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I will forward you an email with the file from the casino with my bets history

Thank you very much, NikosPapachris, for your email. Do I understand correctly that the bet hasn't been deducted from your balance, nor was the win credited?

Could you please forward any relevant communication between you and the casino or the game provider?

Thank you very much, NikosPapachris, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello NikosPapachris.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello jozef thanks for the respond

Dear CasinoGuru Team,

Nikos already reached our support team before, and we were investigating this case.

Today the investigation has been finished, and the winnings (486 EUR or 0.89267081 BNB) have been credited to user account directly.

Thank you for reaching us!

Dear Nikos.

Please, could you confirm the casino statement?

Yes i can conffirm i received the money

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation, and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards, Jozef