Turbonino Casino - プレーヤーが技術的な問題を経験している。

I cannot access the account.

I paid 25 euros but when it comes to registration I can't press the green button

I want my money back

Ich kann nicht auf das Konto zuzugreifen.

Habe 25 Euro Eingezahlt aber wenn es zu Registrierung kommt kann ich nicht auf grünen Knopf drücken

Möchte mein Geld zurück haben

Dear Maulemausi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot, or send me a video recording so we can see what is going on when you try to log it in?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Maulemausi,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.