Two-Up Casino - プレイヤーのボーナスプロモーションは適用されません。

The "terms" of a specific bonus under the casino's "promotions" tab reads as follows:

(FYI, this is for the bonus "SOLIDCRYPTO" found in the "special treats" section of the promotions)

Terms: Valid 1/day on slots+cards for crypto deposits in such currencies: BNB, BTC, ETH, USDT, and USDC exclusively, up to $3000 Bonus: get 200% Match for $50+, 300% for $50+; pt x35, no max cashout. Free Chip is given upon completion of the bonus twice.

There is no other place on the website that discusses the terms of this promotion. It clearly says $50+ will get you a 300% match however they are saying it is a "typo" and will not honor it.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide the exact link to the promotion you are referring to? If no link is available, kindly send me a screenshot of the bonus along with its Terms and Conditions.
• How much money have you deposited into the casino? Did you receive any bonus with your deposit?
• Did you enter the correct bonus code when making the deposit?
• Have you already started playing with your deposit, or is the full amount still intact in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear BCNugzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru