Unibet Casino IE - プレイヤーのアカウントは閉鎖されました。

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Unibet Casino IE. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify when your account got blocked? Have you received any official notification?
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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They only said

"account is currently undergoing a routine review by the relevant team"

but since it got disabled there was no official alert, mail or anything to inform me about that, I only noticed it when I tried to log in. They disabled it yesterday.

Yes my account was fully verified.

I did not use any bonues and I made over 30,000€ in transactions already over few last months.

Dear player, thank you for your reply.

We reached the point where we would normally contact the casino and ask for their assistance in resolving your issue.

Please be aware that the entire group of Unibet Casinos has decided not to publicly address any of our open cases, and they recommend that all users directly follow their complaint procedure. We acknowledge that this may not be an ideal situation, and we wish we could provide more assistance. However, we respect the Casino's decision to handle complaints internally rather than publicly, given the strict GDPR policies.

I recommend reaching out to their Help Center first, then contacting Ecogra, and lastly Gibraltar Licensing Authority. If there are any further developments regarding your case in the future, please don't hesitate to contact me at natalia.b@casino.guru and I will update this thread accordingly.

Once again, I wish we could offer more assistance. For now, due to the casino's unresponsiveness, we will mark this complaint as unresolved in our system. Thank you for your understanding, and we wish you the best of luck.