The player from Virginia reported that $1,400 had disappeared from her account after she made a $100 deposit to her Vegasx account. The issue remained unresolved as the player did not respond to the Complaints Team's requests for further information, which led to the rejection of the complaint.
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we proceed with this complaint, could you please post the casino's website link here?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.