プレイヤーはボーナス条件についてカジノに誤解させられました。

Yesterday, I was deceived by an email from the casino infinito.bet. The lady who assisted me in the chat misled me, saying that if I deposited 300 MXN, I would receive a matching bonus with no wagering requirement or rollover. I played and increased the amount to 800, but then she told me I couldn’t withdraw, and I should keep playing, which I did, and ended up losing all my money. I am very upset 😡. Later, I contacted them to have myself permanently self-excluded from their casino, as they aren't providing any solution. The lady then told me that I violated their terms and conditions by allegedly creating multiple accounts with them, which is not true.

Ayer engañosamente me enviaron un correo del casino infinito.bet la tipa que me atendió en el chat me engaño diciendo que si depositaba 300 MXN tendría un bono por igual sin condición de apuesta o como le llaman rollover el cuel jugué la subí a 800 y me dijo que no podía retirar que siguiera jugando lo cuál seguí y perdí todo mi dinero estoy enojado 😡 luego contacté para que me autoexcluyan de su casino de manera permanente ya que no me darán solución y la tipa me dijo que yo infringi los términos y condiciones de su casino estafa ya que dicen que cree varias cuentas con ellos lo cuál no es cierto

Hello jonaseguizabal25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Infinito.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your account currently still open? Do you have any remaining balance there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jonaseguizabal25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If it is correct, my account was already verified 2 weeks ago, my account I believe is no longer open right now, no, I do not have a balance because the last time I contacted the casino was to tell them that they did not comply with what they had told me about me. 300 deposit and I was angry and I told them to close my account and I told them they were scammers

Si es correcto mi cuenta ya estaba verificada desde hace 2 semanas mi cuenta creo que ya no está abierta ahorita no la no tengo saldo pues la última vez que me comuniqué con el casino fue para decirles que no cumplieron con lo que me habían dicho de mi depósito de 300 y estaba enojado y les dije que me cerraran mi cuenta y les dije que eran unos estafadores

Hello jonaseguizabal25,

As long as you had no real money there, there isn't much we can do for you. Also the casino can close your account if it's balance is empty without any explanation.

We will be now closing the complaint for the above explained reason.