KYC の問題により、プレイヤーの出金が遅れる場合があります。

I have gone round and round with the kyc verify. I have been messaging and keep getting the same automated responses. To try again I’ve spend hours trying to get it to work. I have been verified on many other online casino apps but this one is just not working!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cash Bridge Casino

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Did you submit any particular documents during the verification process? Were you able to fill out your player's profile with accurate personal information?
• Could you please share with me your communication attempts with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ACOPP0730,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru