V.Vegas Casino - プレイヤーの撤退は拒否されました。

good afternoon!

I have a balance in Vulkan Vegas, where I did the verification procedure, I did not use any bonus and I want to withdraw part of the amount won, in the amount of R $ 2,000, but every time I try to withdraw they reject the withdrawal, I would like a help to withdraw my balance.

Dear Wesley,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any confirmation about successful KYC?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Good Morning!

Yes, I managed to get in touch and managed to withdraw the amount.

Thank you!

Bom dia!

Consegui entrar em contato sim e consegui sacar o valor.

Muito obrigado!

Great news, Wesley! Can we consider this issue resolved and closed the complaint? Is there anything else I could do for you?

Yes we can!

Thank you very much for your attention so quickly.

Podemos sim!

Muito obrigado pela atenção de forma tão rápida.

Thank you for the confirmation, Wesley. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.