V.Vegas Casino - プレイヤーの本人確認（KYC）に遅延が発生しています。

Hello, I have a problem with KYC verification with V.vegas casino. After sending them all the documents, they still ask for the same document. After talking to the chat on the website, I did not receive any help. What can I do? It comes down to the same thing, i.e. sending the same document they ask for and it has already been approved many times. Can you help me with this?

Witam mam problem z weryfikacją KYC z kasynem V.vegas casino po wysłaniu im wszytkich dokumentów nadal proszą o ten sam dokument po rozmowie z chatem na stronie nie dostałem pomocy tylko co moge zrobić a sprowadza sie to do tego samego czyli wysłanie tego samego dokumentu o który proszą i został on już wielkokrotnie zatwierdzony czy jesteście jakoś w stanie mi z tym pomóc ? 

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with V.Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Which document does the casino keep requesting from you? Which document have you submitted and in which format?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas