V.Vegas Casino - 決済が遅延しているとのクレームがあります。

Hello

On June 8, 2025, I requested a payout, and according to the site, it was made on June 9, 2025. Unfortunately, nothing has arrived in my account to date, and I keep getting the response that it is being reviewed (since June 11, 2025), and unfortunately, nothing has happened since.

Hallo

am 8.6.2025 habe ich eine Auszahlung beantragt und am 9.6.2025 ist sie erfolgt laut der Seite.Es ist leider bis heute nichts auf meinen Konto angekommen und ich bekomme immer wieder die Antwort das es überprüft wird (seit 11.6.2025)und leider passiert weiter nicht.leider

Dear nosound112,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi!

The transaction got rejected. Please feel free to make a new withdrawal request.

Regards

Hello, thanks for the answer. I have requested a new payout. Thank you.

hallo danke für die Antwort habe eine neue Auszahlung beantragt .danke

Dear Vulkan Vegas Casino, thank you for the information provided.

Dear nosound112, we would appreciate it if you could confirm once the funds have been received.

Received everything thanks to all

Alles erhalten danke an alle

Dear nosound112,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru