Vanguards Casino - 選手の退会が遅れました。

Delayed payment. It has not been sent yet. And it taking more time l because I am in the USA is a bs excuse. I don’t care if they say they are not but they have to be related to royal planet. It’s been 27 business days or more since the request on October 10th. They have verified my account. They have said I am eligible for the payment. I did not break one rule on the bonus which was my birthday bonus I believe. These fake shells of a "casino" need to go away and be shut down.

Dear pboyce1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear pboyce1111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

pboyce1111 informed us that he received his winnings, therefore we marked this complaint as resolved.