Vavada Casino - プレイヤーのアカウントは復帰後に閉鎖されました。

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which email address was associated with your newest account?
• Could you please explain which of your recent actions led to the decision of the casino to bank your newest account?
• Could you please share with me your communication with the casino regarding the refund? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Add more also hide this pls

I only got paid half for the newest acc 2025 maybe casino missundersening i got email that they ask where to send refund but got only half

email from casino about they want send money but they send on the second acc 2022 email acc not newest

still waiting to get answer on second acc 2022 here

so I only got refund on newest acc 2025 is half only not full - on second acc 2022 didnt get any refund yet

So over all.

newest acc 2025  - I got only why half deposits 49 700 RUB only after email comes and says asking for where to send refund

second acc 2022 - Didnt got any refund of 140 000 RUB

Dear Egofist

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Egofist,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Vavada Casino representative to enter the discussion. Also, please feel free to answer the questions listed below from your point of view as well. You can send me your answers here in the thread or you can send them to my mail at martin.l@casino.guru.

Dear casino representative,

as this could turn out to be a very complicated case, I would like to ask you a couple of questions first.

Are you able to tell us how has the player requested his previous self-exclusions? Was this done inside the account interface or by messaging the support? What were the requested self-exclusion durations on these requests? In case these were written requests, are you able to supply us with them?

Can you please also specify which payment methods has the player used?

Lastly, we have received a screenshot, from which it is apparent that your support agent recommended the player to create second duplicate account. Can you please comment and offer your thoughts on this?

In case there is any additional evidence/information you would like to present us, please send it to martin.l@casino.guru

Thank you Martin

so the case

on newest acc 2025 - I got only why half deposits 49 700 RUB

on second acc 2022 - Didnt got any refund of 140 000 RUB same case as this they allow me play after gambling problems to make new account and mark it after it made

total need refund 189 000 RUB aka 2419 $USD

Hello!

Player previously filed a complaint on another platform regarding an account Egoist that was created in November 2025.

Since the previous account had been blocked inappropriately, we offered a compromise – compensation of 49,700 rubles. The player accepted, and the issue was resolved.

Regarding the account Why unban perm ban accounts! and make mule allow, there are no violations. This account was created after another account, Player23070, was banned. When requesting the ban, the player did not mention a gambling addiction, allowing him to subsequently create a new account.

In this case, no compensation is provided. This decision is final and not subject to review.

Let me once again remind you that the player is strictly prohibited from playing on our project.

All evidence has been provided to the forum moderator.

We sincerely hope this information will help you make an informed decision.

Dear casino representative,

thank you for your detailed response.

Dear Egofist,

After examining all evidence available to us, we must conclude that your 2019 account closure request did not include any disclosure of a gambling addiction. Because of this, the casino was not obligated to apply retroactive responsible-gambling protections to your account, nor to refund losses from that period.

We also note that you have already accepted the 49 000 RUB partial refund offered by the casino. In this situation, you have circumvented the casino's self exclusion records by using different e-mails, payment methods, and by only mentioning an account from 2019, which had been closed due to matters not officially concerning responsible gambling. Taking all of this into consideration, in addition to your acceptance of this refund, we consider the matter has effectively been settled.

For these reasons, we are unable to support any additional claims. This complaint will now be closed.

Thank you for your cooperation and understanding.

Kind regards,

Martin