Vavada Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

On April 3, 2026, I registered with VAVADA Casino. I deposited 1000 USDT that day and received a 100% welcome bonus. I played slots for about $4 to $6, met the wagering requirements, and requested a withdrawal of approximately $6800. After some time, I checked my cryptocurrency wallet and saw that I had deposited 1000 USDT. I tried to log in to the casino to check the status, but my account had already been blocked and I was unable to access it. I also checked my email, but there was no message from the casino, so I contacted the casino myself to request an explanation. I then received the following reply.

A group of disposable accounts created with the intent of fraudulently obtaining casino welcome bonuses and subsequently profiting from them has been identified. These accounts share the same parameters and characteristic behavioral patterns, and withdrawals have already been made to similar accounts in the past. As a result, deposits were refunded and any profits earned were invalidated for these accounts.

I was playing according to the rules, but my winnings were confiscated for reasons I was aware of beforehand and couldn't avoid, and I was treated as a disposable account without any KYC (Know Your Customer) procedures being performed.

It's difficult for me to understand the detailed rules of casinos or negotiate with them on my own, so I rely on casino gurus.

I would like to ask for your cooperation.

2026年4月3日に私はVAVADACasinoに登録しました。当日1000USDT入金し100%ウェルカムボーナスを受け取りまして、スロットを4ドルから6ドルほどでプレイ、賭け条件をクリアして6800ドルほどを出金申請しました。その後時間をおいて仮想通貨ウォレットを確認した所1000USDTの入金があったのでカジノにログインして状況を確認しようと思い、カジノにアクセスしようとしましたがアカウントは既にブロックされていて、アクセスできない状態になっていました。Eメールも確認しましたが特にカジノからの連絡はありませんでしたのでこちらからカジノに状況説明を求める連絡をしました。すると以下の返信が来ました

カジノのウェルカムボーナスを不正に取得し、その後利益を得ることを目的として作成された使い捨てアカウントのグループが確認されました。これらのアカウントは、同一のパラメータおよび特徴的な行動パターンを有しており、過去に同様のアカウントに対してはすでに出金が行われていました。 これにより、当該アカウントではデポジットが返金され、獲得された利益は無効とされました。

私としては規約を守ってプレイしていたのに私が事前に知って回避不可能な理由で勝利金を没収されKYCなども全く行わず使い捨てアカウントの扱いを受けています。

自分では細かいカジノのルールを把握したりカジノと交渉するのは難しいのでカジノグル様に

協力をお願いしたいです。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yurikamome,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When exactly was your account closed?
• Do I understand correctly that you didn't receive any messages or warnings from the casino when your account was closed?
• Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I have written in the email about my interactions with the casino and the date my account was locked, and anything else that comes to mind.

Thank you for your cooperation.

Eメールにカジノとのやりときやアカウントロックされた日付など思いあたることなど書いておりますので

ご対応よろしくお願いします。

Dear yurikamome,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear yurikamome,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Vavada Casino to join this conversation and assist in addressing the complaint.

Dear Vavada Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Hello!

We have carried out a comprehensive review of this case.

The player’s account was suspended by our security team due to a breach of the project’s terms and conditions. Specifically, this relates to the creation of a group of accounts sharing identical parameters and characteristics. All relevant evidence has been submitted to the forum moderator. The player’s deposit has been refunded, while any winnings have been voided. The account has been permanently closed.

As we strictly follow the project’s terms and conditions, this decision is final and not subject to further review.

Dear Vavada Casino,

I have responded to your email and will be awaiting your reply.

Hello! We've provided you with a response via email. 

Best regards.

Dear Vavada Casino,

I have responded to your email and will be awaiting your reply.

Hello! The response has been sent to you by email.

Dear Vavada Casino,

Thank you for your email. I have replied and will await your response.

Hello! We have sent you a reply by email. We will be waiting for your response

Dear Vavada Casino,

I have responded to your email and will be awaiting your reply.

Hello, we have already provided the reply to you by email.