Vavada Casino - プレイヤーの撤退が遅れています。

I have requested a withdrawal on 19th of January after 22:00.

Not long after casino replied for me to change the withdrawal letters to latin capital, which i did.

On 20/01 00:05, the withdrawal's status was "closed completed", but no email nor other confirmation of that came (when i deposit i get tons of emails)

After waiting a couple of days, i have asked vavada for confirmation of the transaction.

Vavada in turn requested my full bank statement from 19.01-30.01, which is absurd, but as a show of good faith, i have sent them my bank statement with some of the informations not related to vavada blacked out (keep in mind i have left the title as it was to confirm the withdrawal did not hit my bank account).

Vavada took that bank statement and sent it to their payment processor, which declined the statement and asked for a non blacked out one (Which i cannot give, and i dont think they should be asking for it).

All i need from Vavada is a confirmation that they, or they payment processor has initiated the payment.

Then i can go and deal with it at my bank.

Best regards,

Witold ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vavada Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous payouts from the casino?
• Did you receive a written confirmation that the casino's payment provider processed your payment?
• Could you please share with me a screenshot of your payout request with the status visible? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Please see my anwsers

Have you made any previous payouts from the casino? - No

Did you receive a written confirmation that the casino's payment provider processed your payment? - No

Could you please share with me a screenshot of your payout request with the status visible? - Please see below from casinos page - 2 requests.

1st on 19/01 20:54 was canceled, and i was informed that i needed to input latin capital letters as my name and surname.

2nd one on 20/01 00:05 was closed pretty fast, but no written confirmation.

I have now also received anwser to my latest email - another request of my bank statement...

Best regards,

Witold

Hello, Witold! We've analyzed the situation from our side.

Please, contact us via our site support chat or by email (admin@vavada.net) and provide other your payment details (BLIK or IBAN, but not Revolut) to resend the funds to you.

We would appreciate your assistance.

Hello Vavada representative,

Thank you for analyzing the situation.

I have provided my payment details in an email sent to admin@vavada.net

I would appreciate a confirmation of the payment, as a response to that email.

Kind regards,

Witold

Thanks to both parties for your replies.

Dear wiciuwic,

Were your payment details accepted?

Was your payout processed, and has the money reached your bank account or wallet?

Please let me know.

Hi Tomas,

I got information 3 days ago that Vavada will TRY to resolve the issue with the payment info i supplied.

No response since, no confirmation of payment processing, money has not been delivered to my account.

I supplied Iban, bicswift code, address, name and surname, in any normal company, these information are enough to send a payment.

Hello! Thank you for your patience.

The issue is that you provided the same payment details for the re-transfer that were previously used on your account, and the payment system encountered problems when processing withdrawals to those details.

To speed up the process, we have credited 6,500 PLN to your balance. You can now submit a withdrawal request.

Thank you, I got the money in my bank account.

Amazing service, solid 1.5/10

Witold , we sincerely apologize for the difficulties you experienced with withdrawal.

Please note that every transaction is processed jointly by us and the payment system. In this case, there were issues on the payment system’s side when attempting to credit the funds to your provided payment details. As a result, it was decided to return the funds to your account balance.

Once you submitted a new withdrawal request using different payment details, the funds were successfully credited.

We hope that no such issues will arise in the future and wish you the best of luck in your future games!

Dear wiciuwic,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru