VayCasino - プレイヤーの出金リクエストは拒否されました。

​Subject: Urgent Withdrawal Request - VIP Member - Username: Ibo3519 - 10,000,000 TL

​"On October 9, 2025, I submitted a withdrawal request for 10 million TL ($10,000,000 TRY) from the Vaycasino betting site under the username Ibo3519.

​I must emphasize that I am a VIP member of your platform.

​Despite more than 15 days passing and numerous attempts via the live support chat and WhatsApp support line, I have not received any valid response. Although the legal/standard processing period has passed, I am still unable to get a response from you.

​I possess all conversations, correspondence, and evidence substantiating the funds won.

​I demand that the necessary action be taken immediately and that my payment be processed according to the service standards expected by a VIP member.

​Sincerely,"

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

From the screenshots you uploaded with your complaint, it seems that your most recent withdrawal requests were canceled. Have you contacted customer support to ask about the reason for the cancellation?

What types of games did you play to accumulate these winnings?

Did you play with or without an active bonus?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

​"Despite contacting you many times, the only response I received was 'risk unit review.' I did not use any bonuses. I only won in slot games. I passed the full KYC verification

​"Despite contacting many times, the only response I received was 'risk unit review.' I did not use any bonuses. I only won in slot games. I passed the full KYC verification."

Please excuse any mintakes in gramer or spelling as I am translating this from turkish.

Please forward me the most recent communication between you and the casino regarding the delay in processing your payment at [email protected], or post screenshots here in the thread. Thank you for your cooperation.

URGENT COMPLAINT: Vaycasino (Client) - Non-Payment of 10,000,000 TL Winnings from EGT Digital Games - User ID: [137266262]

Ibo3519

[email address hidden by Casino Guru]

Dear Ibo3519

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello Ibo3519,

I'm Michal, and I have taken over your complaint. I have examined this case, and I will reach out to the casino to gain further insight into this issue and to determine if I can assist in any way.

We would like to invite VayCasino to join the conversation.

Dear VayCasino,

I kindly request your clarification regarding the non-processing of the player's withdrawals.

If there are factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at [email protected]

Our intention is to ensure a clear and fair clarification based on a complete understanding of the situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ibo3519,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru