Vera&John Casino JP - プレイヤーの預金の一部が没収されました。

As a result of making a deposit to this casino, a glitch occurred and the deposit was only partially reflected.

The casino has been found to be the cause of the glitch by another agency's investigation.

The casino was unable to determine the cause of the glitch and claims that it cannot compensate the customer because it does not know the cause of the glitch.

We would like to call a casino representative to investigate the cause of the problem.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you more effectively, could you please provide us with additional information?

• What amount did you deposit, and what amount was reflected in your account?
• Can you provide the date and time of the deposit transaction?
• Have you received any confirmation or transaction ID for the deposit?
• What communication have you had with the casino regarding this issue?
• What specific compensation are you seeking from the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

A deposit of $67 was made and $65 was reflected.

Deposit made on June 7.

The casino deduced that they themselves did not charge a fee and that the payment processor I used had charged a fee.

However, I later checked with the payment processor and found that no fees had been charged and that the entire $67 had been sent to the casino.

The casinos stubbornly refuse to submit data on deposits, claiming that it is not their fault.

We demand an investigation into the cause of the decrease in deposits, compensation for the decreased amount, and prevention of recurrence in the future.

Dear andandjonnyx,

Thank you for the additional details.

We understand your concerns; however, it’s important to clarify that we do not handle or investigate minor discrepancies related to cryptocurrency deposits. When it comes to payments made in cryptocurrencies such as USDT, the final amount received by the casino may differ slightly from what was sent due to a number of external factors. These include but are not limited to:

• Transaction or network fees charged by your wallet or crypto platform
• Conversion rate fluctuations between the time of sending and receiving
• Fees related to currency exchange if a conversion is involved

Such discrepancies are not unusual and do not necessarily indicate any fault or misconduct on the part of the casino. As these fees are applied by third parties outside of the casino’s control, they are not typically refundable or compensable.

Since the missing amount is minimal and the full transaction appears to have been processed correctly on the blockchain, we won’t be pursuing this case further.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru Team