VipLuck Casino - プレイヤーのアカウント認証に遅延が発生しています。

Hello,

I'm having problems at VipLuck Casino.

They won't let me verify my account and I can't withdraw my money. I've already sent all the documents, including my bank statement, and now they want proof of my last deposit, which I've already sent, but it keeps getting rejected.

I paid via google pay through my debit card, they are saying its done by bank transfer (never ever done a bank transfer), i have also asked multiple times what the merchant name is but they wont tell me so i can see it on the statement myself, also they are so rude and just keep saying upload the documentations, its just degusting never had this issue before.

And now they want the transaction on the same page as my name, account number, and address, its becoming a joke. they sent me a receipt for the declined transaction before it but not one for the payment going through. i just want the merchant name soi i can search this damn transaction because i deposited the same amount to other casinos on the same day.

Please help me fix this problem.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mscalinfornia85, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hi, I am having major issues and I have lodged a complaint against them to westpac and google pay. They are refusing to accept my transaction receipt proof of deposit. The bank dont process on weekend and there transactions are a few hours late and every though I have the right amount and the right merchant I'd on the transaction exist tine and date they are refusing it. I have been verified for id anf proof of address. I have even supplied the google pay transaction receipt that matches the bank and they just wont accept it to verify me. I have also supplied the statement with the 2 prior deposits as well

They are a joke and keep rejecting it.

Worst casino ever. I eben sent the westpac chat saying international deposit can have time differences and they never supplied me with 1 transactions receipt at time of deposit and would give me merchant name so I could search the transaction

I disputing ever depsoit i have made to this casino because it is fraud

Hi, I am having major issues and I have lodged a complaint against them to westpac and google pay. They are refusing to accept my transaction receipt proof of deposit. The bank dont process on weekend and there transactions are a few hours late and every though I have the right amount and the right merchant I'd on the transaction exist tine and date they are refusing it. I have been verified for id anf proof of address. I have even supplied the google pay transaction receipt that matches the bank and they just wont accept it to verify me. I have also supplied the statement with the 2 prior deposits as well

They are a joke and keep rejecting it.

Worst casino ever. I eben sent the westpac chat saying international deposit can have time differences and they never supplied me with 1 transactions receipt at time of deposit and would give me merchant name so I could search the transaction DO NOT PLAY HERE ANYEONE

I disputing ever depsoit because is fraud

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mscalinfornia85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila