VipLuck Casino - 選手は退会手続きで困難に直面している。

Having read numerous reviews on this website and other websites, I firmly believe that this site is committing fraud. I have attempted to withdraw my funds and have been told they will not process the payment on the same method which was interact that I used to make a deposit, they are now telling me to use crypto, or an e-wallet, which I do not use looking for help. Here I have screenshots saved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Michaelhferrence,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Was your account successfully verified in the past?
• Have you made any successful withdrawals using Interac before?
• Which payment methods are currently available in your casino account for deposits and withdrawals?
• Have you tried contacting Interac directly, as advised by the casino, to check whether payments from VipLuck Casino can be accepted and processed to your account without being declined?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika