VoodooDreams Casino - プレイヤーは自分のアカウントを確認するのに苦労しています。

Started off good got verified easily enough then a couple of weeks later they wanted at least 6more verification documents before I could withdraw any money because there was 1 document I couldn’t provide they wouldn’t give me my winnings yet they would still take deposits easily enough rather annoying

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual.

Which document were you unable to provide? Have you submitted the rest of the required documents?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.