WD-40 Casino - プレイヤーの撤退が遅れています。

Had deposited and met wagering requirements and did not breach any terms or conditions.

was told that the withdrawal would need to be completed later in the day due to the large amount. Withdrawal requests kept getting declined even after confirming account and information multiple times.

i was then sent back my deposit amount and account closed. I was told by customer service that my account was under maintenance and they would contact me once it was restored.

i have tried contacting them several times and I’m dealing with the same agent every time and that it’s being worked on and that I should be patient. The withdrawal was requested on 10th of July 2025 and I’m still trying to obtain the Winning

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi,

thank you for responding.

was wagering on slots only, there was no breach of any terms or conditions. They initially claimed they couldn’t process right away due to it being a large transaction and needed to be processed later but their were no issues with my account or anything

I then had my account access restricted without notice and have not received the amount and my account remains under maintenance

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

have emailed you what correspondence I’ve got available

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear golfer23071255,

My name is Kubo, and I’d like to start by apologizing for the delay in addressing your complaint. I want to assure you that I’ve been working on this matter and have already established communication with WD-40 Casino through their live chat, which appears to be the only available contact channel for this casino.

Unfortunately, WD-40 Casino falls into the category of casinos with a low safety index, as assessed by our analysts. Casinos in this category often lack transparency, do not prioritize cooperation, and fail to address player concerns effectively. During my communication with their live support team, it became apparent that the casino is unwilling to cooperate or provide meaningful details. Their responses seem to be provided randomly and do not address any of presented inquiries and any resolution or assistance gathering attempts appear to be pointless.

Because of this lack of cooperation, I am unfortunately unable to resolve your complaint. I have no choice but to close this case as unresolved. Should the casino decide to provide additional details or express a willingness to resolve the matter in the future, we will reopen the complaint and notify you by email.

For the future, I strongly recommend choosing casinos based on their reviews and safety ratings to avoid situations like this. We’re always here to help you assess a casino’s reputation before you play.

I am truly sorry we could not assist you further on this occasion.

Best regards,

Kubo