WE88 Casino MY - プレイヤーのアカウントは閉鎖されました。

Good afternoon, dear ones! Today these scammers blocked my account and stole $380 from me! I didn’t even get any explanations! They don’t respond to emails and they blocked the live chat with support! I tried several times to find out why my account was blocked, but I never got any explanations! I warned them that I would seek justice on other sites. I hope you can help me! I didn’t take any bonuses from them, I only played slots and made a few bets on sports!

Доброго дня, шановні! Сьогодні ці шахраї заблокували мій рахунок та вкрали в мене 380$! Я навіть не отримав ніяких пояснень! По пошті вони не відповідають а лайв чат з підтримкою вони заблокували! Я декілька разів намагався дізнатися чому мій рахунок заблокували, але так і не отримав ніяких пояснень! Я їх попередив що буду шукати справедливості на інших сайтах. Маю надію що ви мені зможете допомогти! Бонуси я ніякі в них не брав, грав тільки в слоти та зробив декілька ставок на спорт!

Hello xray200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WE88 Casino MY. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when was your account registered in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

03/21/2025 I uploaded my passport to their live chat! Support thanked me for the documents and told me to wait for verification, but instead they just blocked me in the chat.

The account was registered about a week ago.

I was recently chatting and trying to get my money back. After I uploaded my passport, they blocked me!

21.03.2025 Я завантажив їм свій паспорт в лайв чат! Саппорт подякував за документи та сказав чекати на верифікацію, але замість цього просто заблокували мене в чаті.

Рахунок зареєстровано приблизно тиждень тому.

В останнє спілкувався в чаті та намангався отримати свої кошти. Після того як я завантажив свій паспорт, вони заблокували мене!

Dear xray200,

Some casinos temporarily block a player’s account until the verification process is fully completed. I would recommend waiting for up to 14 days, as this is the standard timeframe for such procedures.

In the meantime, please forward any communication you’ve had with the casino so far to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

No. They blocked me forever.

Ні. Вони мене заблокували назавжди.

Thank you xray200 for the clarification. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you xray200 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WE88 Casino MY for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi xray200,

I hope you're doing well.

I wanted to let you know that Peter, who has been handling your case, is currently on vacation. Since he has the most in-depth knowledge of your situation and direct contact with the casino, I’ve extended the timeline by 7 days to ensure you receive the best possible support.

I truly appreciate your patience and understanding during this time. As soon as Peter is back, he’ll be in touch with you right away.

Thank you again for bearing with us.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I would recommend you contact the Anjouan Gaming Authority and submit a complaint to them. To contact them, you need to submit a complaint through the validator; however, the casino does not display the right validator on their site, possibly in an attempt to prevent players from escalating the complaints. I am sorry I could not be of more help on this occasion.

Best regards,

Peter