Weltbet Casino - 賞金の出金が遅延しています。

Hello, I am filing an official complaint against the bookmaker WeltBe.comt for unfair confiscation of my legitimate winnings in the amount of €935.00. On 29.05.2026, I requested a withdrawal of funds to my personal crypto wallet. My account is fully verified with official ID documents. After my transaction was intentionally held in "Pending" status for 12 days, today (10.06.2026) I received an official email from support. In it, they accuse me of having opened and using "multiple accounts" on their website - a claim that is an absolute lie. In their letter they write that they provide evidence "below", but no evidence is attached or shown in the email. Immediately after this letter, at 15:34:34 on the same day (10.06.2026), their financial department performed a manual official transaction (Method: manual / Type: Debit) and deducted the amount of €935.00 from my balance, leaving me with only the initial deposit of €282.31, after which they stated that they would close my account. I categorically state that I have no other accounts, I have not created and do not use multiple accounts on this platform. I insist that WeltBet provide the CasinoGuru team with specific technical evidence (IP logs, Device ID) of the existence of these supposedly "multiple accounts". If they cannot prove it, I demand that the confiscated amount of €935.00 be refunded and paid to me immediately. Contact and identification details: First and last name: [Galina Basheva] Casino email: [ galiabasheva@gmail.com :Account ID: 3200593352I am attaching a screenshot from my account's transaction history (Transaction history), where the money withholding with the "manual" tag is clearly visible.

Здравейте,Подавам официално оплакване срещу букмейкъра WeltBe.comt за несправедливо конфискуване на мои законни печалби в размер на €935.00.На 29.05.2026 г. заявих теглене на средства към личния си крипто портфейл. Профилът ми е напълно верифициран с официални документи за самоличност. След като транзакцията ми беше умишлено задържана на статус "Pending" в продължение на 12 дни, днес (10.06.2026 г.) получих официален имейл от поддръжката. В него ме обвиняват, че съм открила и използвам "множество акаунти" (multiple accounts) на техния уебсайт – твърдение, което е абсолютна лъжа. В писмото си те пишат, че предоставят доказателства "по-долу", но в имейла няма прикачени или показани никакви доказателства.Веднага след това писмо, в 15:34:34 ч. на същия ден (10.06.2026 г.), финансовият им отдел извърши ръчна служебна транзакция (Method: manual / Type: Debit) и удържа сумата от €935.00 от баланса ми, като ми оставиха единствено първоначалния депозит от €282.31, след което заявиха, че ще затворят профила ми.Категорично заявявам, че нямам други профили, не съм създавала и не използвам множество акаунти на тази платформа. Настоявам WeltBet да предостави на екипа на CasinoGuru конкретни технически доказателства (IP логове, Device ID) за съществуването на тези уж "множество акаунти". Ако не могат да го докажат, изисквам конфискуваната сума от €935.00 да ми бъде възстановена и изплатена веднага.Данни за контакт и идентификация:Име и фамилия: [Galina Basheva]Имейл в казиното: [galiabasheva@gmail.com:ID на профила: 3200593352Прикачвам снимка от историята на транзакциите в профила ми (Transaction history), където ясно се вижда удържането на парите с маркер "manual".

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Dear Galinab74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center