Wett-Bet Casino - プレイヤーのアカウントが予期せず閉鎖されました。

I don't know what I was doing. I played at this casino, won, and requested a withdrawal. I uploaded my documents for verification. Today I get the message that I can no longer log in because my account has been closed due to a self-exclusion. I registered with my normal details and my mobile number, received the bonus, and suddenly I'm supposed to self-exclude. It's getting crazier and crazier how casinos try to avoid paying out.

Ich weiß nicht was ich momentan angestellt habe, ich habe in diesem casino gespielt habe gewonnen und eine Auszahlung beantragt habe mich meine Dokumente zum verifizieren hochgeladen heute kommt das ich mich nicht mehr anmelden kann weil mein account durch einen Selbstausschluss geschlossen wurde. Ich habe mich mit meinen ganz normalen Daten angemeldet und mit meiner handynummer habe den Bonus bekommen und auf einmal soll ein Selbstausschluss vorliegen. Es wird immer verrückter wie die casinos versuchen nicht auszuzahlen.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wett-Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did the casino return your deposits?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Heiko004,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas