Wettson Casino - プレイヤーの賞金は没収されます。

Casino: Wettson Casino 

Operator: Green Champions Leader S.R.L. 

Complaint: Winnings confiscated and withdrawal cancelled without clear justification.

I am submitting this complaint regarding Wettson Casino after my withdrawal of €7,000.35 was cancelled and my balance confiscated. My account was fully verified and all requested documents were accepted by the casino. I had also previously received a successful withdrawal, which confirmed that my account and verification had been approved.

After requesting another withdrawal, I was repeatedly told by support that it was under review and pending with the payments department. Several days later I received an email stating that my withdrawal had been cancelled and my balance removed due to an alleged breach of section 5.9.5 of the Terms and Conditions.

However, the casino did not specify which rule I supposedly broke. Their email listed several possible violations such as VPN use, forged documents, bonus abuse, or fraudulent activity. I categorically deny all of these allegations. I have never used a VPN, never submitted forged documents, and have not engaged in any fraudulent or abusive activity.

When I asked the casino for clarification and evidence supporting their decision, I only received a generic response stating that the decision is final and cannot be changed. No proof or explanation has been provided.

I believe this decision is unfair and that my legitimate winnings have been confiscated without justification. I am requesting that this case be reviewed and that the casino either provide clear evidence for their claim or reinstate my balance and process my withdrawal.

Thank you for reviewing my complaint.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino confiscated your winnings?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

I was playing only on slots and yes, I am fully verified and they actually processed one withdrawal of $1000, before confiscating the remaining $7000.

I haven’t played with any bonuses at all.

Thank you very much for your reply, Emmaggaar. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Emmaggaar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru