Wild Pharao Casino - プレイヤーの撤退が遅れています。

Hi there,

I applied for a payout at Wildpharao on 11.11.21. According to support, the money went out on 11/16/21, nothing is there to this day. An EU transfer may not take longer than 24 hours, it is now more than 48 hours. According to the support, it should have been with me long ago, now I'm afraid for my profit because nobody can help me, the support still makes fun of me .....

I hope there is a manager or helper here who can help me ....

macan96

Hallo,

ich habe am 11.11.21 eine Auszahlung bei Wildpharao beantragt. Am 16.11.21 ging das Geld laut Support raus, bis heute ist nichts da. Eine EU Überweisung darf nicht länger als 24 Std. dauern, es sind mitlerweile mehr als 48 Std. vorbei. Laut Support hätte es schon längst bei mir sein müssen, mitlerweile habe ich Angst um meinen Gewinn, da mir niemand helfen kann, der Support macht sich noch über mich lustig.....

Ich hoffe, dass es hier einen Manager oder eine Hilfsperson gibt, die mir helfen kann....

macan96

Dear macan96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear macan96,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.