WinGaga Casino - プレイヤーの資金は没収されました。

They withdrew 500 euros from my account without my consent.

Τράβηξαν από το λογαριασμό μου 500 ευρώ χωρίς τη συγκατάθεση μου

Dear Manos103,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinGaga Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino confiscate the amount from your player's account?
• How did you learn about this issue? Did you contact casino support and ask for assistance?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Manos103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.