WinLion Casino - 決済が遅延しているとのクレームがあります。

I played at length yesterday on the Win Lion casino site and fulfilled my bonus requirement and I had over $900 which was available for withdrawal. They noted that only $750 could be withdrawn at a time so that is what I withdrew. When I checked this morning because it still has not been deposited to my account, I saw that the deposit had been declined because apparently there is a limit on what you can win. So basically, I can play with their money and my money, but if I win after I’ve fulfilled the bonus requirement, I’m not allowed to keep my winnings. I am extremely upset and it is next to impossible to get anyone to answer me. Any chats I have seemed to disappear and most of the time the chat will not work. I don’t know how to get a hold of anybody. Please help. The attached email only brings me back to the cashier and there’s no resolution button or person to contact.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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Stay safe.

Dear BajaJD,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear BajaJD,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru