Winners Club Casino - 追加の入金要求により、プレイヤーの出金リクエストが遅延しています。

Taking a good deal to bring you in then you get your winnings up higher than they tell you that you need to deposit $100 so I deposited $100 only with crypto they take some out so it was only $94 and then so I added $50 more so that it could equal above 100 then they told me that I'd be over $100 at one time so then I added another $116 and it ended up being 108 that I try to withdraw and they told me that I need to deposit $200 more to verify my wallet but I'll ask him before I deposit all the money if all I had to do was deposit the hundred and they told me yes and I said are you sure and I asked them every which way possible and they said yes that's all I had to do is deposit the hundred now they say I need a deposit 200 more which is not happening I've already lost $264 so I would not suggest it cuz they are scam artist that are trying to rob you for every last cent you have and they have no care about it I'm not a happy camper right now and I'm going to post about them every single day until they fix it what they did or give me a refund cuz this is some crock of poop

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jaynalee333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In order to better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• Have you had any successful withdrawals with this casino?
• How long have you been a player?
• Has casino asked you to pass the KYC verification, please?
• Could you share a link you use to access this website, please?

I highly recommend not to deposit anymore funds to this casino, until we determine it is safe to proceed. Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Dear Jaynalee333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.