Winorama Casino - プレイヤーは確認のための書類を提出するように求められました。

I can't find winorama casino on your list.

I won € 300 on winorama I made the withdrawal request and it has been a couple of days that they have been bombarding me with documents to send that are never going well.

Nel vostro elenco non trovo winorama casino.

Ho vinto 300 euro su winorama ho effettuato la richiesta di prelievo ed è da un paio di giorni che mi stanno bombardando su documenti da inviare che non vanno mai bene.

Dear Domenico,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Every casino is unique and requires different documents from the player.

I would recommend you to fully cooperate with the casino and provide all the necessary documents and in a sufficient quality as soon as possible.

Please let me know if this information was helpful, or if there is anything else, I could do for you regarding this case. Looking forward to hearing from you.

Best regards,

Kristina

Dear Domenico,

Is there anything new regarding your case? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.