WinTokens Casino - プレイヤーは未解決の入金問題に直面しています。

I deposited with ETH

They said the payment was unsuccessful and gave me no refund or guarantee.

This has been sent and the transaction has been submitted.

However, they said they couldn't refund me because the payment failed.

ETHで入金したが

入金に失敗したと言われ返金、保証無し。

こちらは送金済み、トランザクション提出済み

にもかかわらず入金に失敗したから返せないと

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinTokens Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Please could you forward the payment confirmation and any relevant communication between you and the casino regarding the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear KAMIKAZE009,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru