Winum Casino - プレイヤーのアカウントは、何の理由も説明されずに閉鎖された。

I was always winning and using the casino as livelihood especially for the Mines and dice and I was told to verify after placing my first withdrawal and my documents and profile got approved

an I was blocked, I asked for the reason and they ignored me for days

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Dear Maryam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean