Winum Casino - プレイヤーのアカウントは閉鎖され、賞金は支払われていません。

Casino site: https://winum9jr1.life

My Email: love1moe001

Issue type: Withdrawal blocked / account closed / unpaid winnings

📌 Description:

I am requesting assistance with Winum Casino regarding unresolved financial and account issues.

Before my withdrawal problem started, I won a game but instead of receiving my winnings, the casino refunded my stake with no clear explanation. Support claimed it was a "technical issue," but no evidence or proper reason was provided.

After that, I continued playing and later requested a withdrawal of $950, while my total account balance was over $1,500.

I completed full verification successfully. After this, I was asked to do a Google Meet video verification and I agreed to a scheduled date, but the casino never arranged it despite multiple follow-ups.

Instead, my account was later blocked and I was accused of:

Multi-accounting

Fraud

Money laundering

No evidence or investigation details were provided, and my requests for clarification were ignored.

I strongly deny all allegations. I have only one account and I fully complied with all verification requirements.

📌 Requested resolution:

Review unpaid winnings issue

Investigate account closure decision

Request evidence from the casino

Release my funds ($950 withdrawal + $1,500 balance)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When was your account closed, and when did you pass the verification?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your response and for taking the time to review my complaint.

To answer your questions:

1. There is a possibility that another person may have used the same IP address at some point because I sometimes used a mobile hotspot connection, especially during periods when I was having login difficulties with my account. However, I only operated my personal account and did not intentionally create or use multiple accounts.

2. My activity on the platform included sports betting, casino games, and live games.

3. Timeline of events:

- Account created: May 17, 2026

- Withdrawal request submitted: May 21, 2026

- Verification completed: May 22, 2026 (and the withdrawal didn't drop till date)

- Account blocked/closed: May 25, 2026

4. No bonus was active while I accumulated my winnings. I was using only my personal deposited funds and real-money play.

Thank you again for your assistance, and I hope this matter can be resolved soon.

Best regards,

Lovemoe