Winuno Casino - 選手の退出手続きが延期されました。

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Dear Magna13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I'm still waiting for a response.

Sigo esperando la respuesta

I'm still waiting for a response.

Sigo esperando respuesta

Dear Magna13,

Thank you for your reply and for providing the previous details.

Please note that this is not a live chat, so we kindly ask for your patience. We are currently handling a high volume of active complaints, and while we strive to respond as quickly as possible, it may take some time. We have up to 7 days to respond to each complaint, but rest assured that we will get back to you as soon as we can.

To help us move forward with your case, could you please provide the following information:

• What specific communication have you had with Winuno regarding this issue since the transaction occurred?
• Can you share any additional documentation or evidence related to the transaction and its return?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

You may either upload evidence to the thread or send them via email to: petra.h@casino.guru.

Thank you again for your cooperation.

Dear Magna13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru