WinWin Bet Casino - プレイヤーの入金が遅延しています。

I deposited 714.63 USD via Bybit Pay. I provided a screenshot of the transfer from the transaction history and a video as requested. It's been 22 days, and they still haven't credited my deposit, and they continue to respond using the same template. my id account

1622978487

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Have you made sure to type the receiver's address correctly?
• Have you tried contacting the payment provider to check if the payment was successfully received on the casino's end?
• When was the last time the casino communicated with you regarding the lost transaction?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. This is my first deposit at this casino.

2. I couldn't have entered the address incorrectly, as I scanned the QR code and then confirmed the payment. The casino handles the payment provider. I don't have access to them.

3. I write to them every day. The responses are identical to those provided in the first few days after my request. They are templated.

Thank you for your reply.

Based on the screenshots you uploaded with your complaint, it appears that you used USDT for your deposit. Could you please confirm which crypto wallet you used for this transaction? Also, can you verify whether the transaction is marked as successful in your wallet?

To proceed with your case, I kindly ask you to provide the following documents:

• Deposit receipt
• Screenshot of your transaction history in your casino account
• Communication with your payment provider
• Communication with the casino’s customer support
• Transaction statement from your wallet, starting from the date of the deposit that has not been credited to your casino account up until today

Please forward these documents to my email address at veronika.f@casino.guru.

Thank you for your patience and cooperation.

The deposit was made via Bybit Pay, not a crypto transfer as you claim. In this case, the transaction hash DOES NOT EXIST. I've already provided them with a screenshot of the transfer as evidence, as there is no receipt in any format. I also provided a video recording from my Bybit account. They are currently ignoring this case, even though I've repeatedly written to them asking for their representative to respond to my complaint.

Please lower the rating of this casino, as they deliberately ignore complaints.

Why is no one responding to my complaint? I've been waiting 33 days for my deposit, and no one can even help me. I demand that this project be blacklisted.

I demand that Winwin be blacklisted. This casino hasn't credited my deposit after 33 days.

Veronica, are you here ?

Thank you for reaching out, and I sincerely apologize for the delay in responding. We are currently managing over 1300 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Before we proceed with the investigation of your complaint, please forward me the screenshot of the transfer as well as the video you sent to the casino as evidence for your deposit at veronika.f@casino.guru. Kindly include the communication with the casino customer support regarding the issue with your deposit as well.

I appreciate your patience and cooperation.