WONDER CASINO - プレイヤーの賞金は没収されます。

I registered with this casino last month and played slots using the first deposit bonus.

After clearing the wagering requirements and submitting a withdrawal request, I was made to wait for over 24 hours before receiving an email stating that my balance would be forfeited due to a violation of the terms of service.

I've been told I'm suspected of making a deposit and conspiring, but I have absolutely no idea what I'm talking about.

Is there any way I can get my winnings back?

先月こちらのカジノに登録し、初回入金ボーナスを利用してスロットを遊びました。

賭け条件をクリアし出金申請をすると24時間以上待たされた後利用規約違反で残高を没収するとのメールが来ました。

供託・共謀の疑いがあるとのことですが全く心当たりがありません。

私の勝利金を取り返してもらえないでしょうか

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify when exactly your account was closed?
• Had you completed verification before you lost access to the account?
• Did the casino specify which rule you breached? Please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina